Refund Policy for PlayStationPluss.com
Effective Date: July 9, 2025
At PlayStationPluss.com, we strive to provide excellent service and 100% genuine digital products. Since our products are digitally delivered, our refund policy is slightly different from those for physical goods.
🔄 Digital Product Refund Policy
Due to the nature of digital products (such as PlayStation Plus subscription codes), all sales are final once the product key or subscription code is delivered.
However, we offer refunds in the following situations:
✅ Eligible for Refund
- Wrong Code Delivered:
You received a product code that does not match the product you purchased. - Non-Working Code (not yet redeemed):
If the code cannot be activated and verification shows it was never redeemed, we will provide a replacement or full refund. - Duplicate Purchase:
If you accidentally purchased the same product more than once and haven’t redeemed the extra code(s), you can request a refund within 48 hours.
❌ Not Eligible for Refund
- Code already redeemed or used
- Incorrect purchase (e.g., wrong region or plan) by customer mistake
- Change of mind after code delivery
- Delay in code delivery due to user email error or spam folder issue
📬 How to Request a Refund
To request a refund, please contact our support team at:
Email: support@playstationpluss.com
Subject: Refund Request – [Your Order Number]
Include:
- Order number
- Email used at checkout
- Description of the issue
- Screenshot (if applicable)
We will respond within 1–2 business days.
💳 Refund Processing
- Approved refunds will be processed to your original payment method within 5–10 business days.
- If a replacement is issued, it will be sent to your registered email.
🛡️ Fraud Prevention
We monitor all refund requests for abuse. Any attempt to misuse the policy may result in account suspension and/or refusal of service.